Professional
profile
Marcel Kersey — operations, customer experience, e-commerce and fulfillment professional with 10+ years of experience building the systems behind better customer and live-event experiences.
- 10+
- Years in operations & live events
- 1,000+
- Shopify brands supported
- 5
- Effect disciplines
- 4
- Global Pokémon GO events run
Background
Operations Manager
2022 — Present&drop (Merch Division of ADVOC8)
Leads day-to-day webstore and enterprise gifting program operations for Pokémon GO, Google, Audible, Amazon Leo, Josh Cellars and YouTube, serving as a client-facing operations contact.
Merchandise Event Coordinator
2022 — Present&drop (Merch Division of ADVOC8)
Leads onsite merchandise operations for Pokémon GO Fest live events, overseeing inventory flow, product distribution, floor replenishment, POS readiness and staff coordination to support high-volume event operations.
Customer Success Operations Manager
2019 — 2026Simplistic LLC
Directed customer service and e-commerce operations supporting 1,000+ Shopify brands featured across GMA Deals & Steals, View Your Deal, 40 Boxes, and Shop Tam Fam.
Production Coordinator
2017 — 2019RAW:Natural Born Artists
Coordinated live-event production logistics across venues.
Event Logistics Coordinator
2015 — 2017GPG Events — New York, NY
Supported planning and onsite execution for live events.
Education
Bronx School of Law and Finance
2009High School Diploma
New York, NY
Skills
- Customer Experience Operations
- E-Commerce & Shopify
- Event Logistics & Production
- Fulfillment & Inventory
- Team Leadership & Training
- Gorgias
- Zendesk
- Cross-Functional Coordination
- Webstore & PDP Management
- Carrier & Customs Issue Resolution
- Reporting & Escalations