Marcel
Kersey.

/&drop (Merch Division of ADVOC8)

• Leads day-to-day webstore and enterprise gifting program operations for Pokémon GO, Google, Audible, Amazon Leo, Josh Cellars and YouTube, serving as a client-facing operations contact.
• Builds, launches, and manages Shopify and other client webstores, overseeing product listings, pricing, inventory settings, content accuracy, store updates and issue resolution.
• Oversees order processing through fulfillment, coordinates with warehouse and logistics partners, maintains operational workflows, and resolves shipping, inventory and program exceptions.
• Manages client timelines, reporting and follow-through while leading Customer Support team operations, escalations, quality standards, coaching and onboarding.

/&drop (Merch Division of ADVOC8)

• Leads onsite merchandise operations for Pokémon GO Fest live events, overseeing inventory flow, product distribution, floor replenishment, POS readiness and staff coordination to support high-volume event operations.
• Manages the full event merchandise lifecycle from onsite setup through post-event closeout, including product displays, inventory counts and reconciliation, cash-log review and final reporting.

/Simplistic LLC

• Directed customer service and e-commerce operations supporting 1,000+ Shopify brands featured across GMA Deals & Steals, View Your Deal, 40 Boxes, and Shop Tam Fam.
• Built and led support teams from the ground up, overseeing onboarding, training, performance, SLAs, macros and routing.
• Implemented AI workflows in Gorgias and Zendesk, and launched a Customer Service Consulting function.

/RAW:Natural Born Artists

• Coordinated live-event production logistics across venues.
• Managed venue setup/breakdown, equipment readiness and timelines.
• Handled vendors and onsite execution.

/GPG Events — New York, NY

• Supported planning and onsite execution for live events.
• Directed load-in, setup, breakdown and load-out.
• Supervised two Logistics Assistants and resolved day-of logistical needs.