Marcel
Kersey.

/&drop (Merch Division of ADVOC8)

• Manages end-to-end gifting and fulfillment programs for 6+ major client accounts including Scopely, Google, Audible, Amazon Leo, Josh Cellars and YouTube.
• Coordinates orders, inventory, shipping, fulfillment and delivery across concurrent programs, partnering with internal teams, warehouse partners, vendors and stakeholders.
• Maintains e-commerce webstores: theme updates, product launches, PDP creation and updates, and merchandising content.
• Resolves tracking exceptions, address issues, customs holds and fulfillment challenges.

/&drop (Merch Division of ADVOC8)

• Leads onsite merchandise operations for Pokémon GO Fest live events, supporting high-volume event operations.
• Owns inventory flow, product distribution, floor replenishment, POS readiness and staff coordination.
• Manages the full event merchandise lifecycle from setup through closeout: product displays, inventory counts and reconciliation, cash-log review and final reporting.

/Simplistic LLC

• Directed customer service and e-commerce operations supporting 1,000+ Shopify brands featured across GMA Deals & Steals, View Your Deal and Shop Tam Fam.
• Built and led support teams from the ground up, overseeing onboarding, training, performance, SLAs, macros and routing.
• Implemented AI workflows in Gorgias and Zendesk, and launched a Customer Service Consulting function.

/RAW:Natural Born Artists

• Coordinated live-event production logistics across venues.
• Managed venue setup/breakdown, equipment readiness and timelines.
• Handled vendors and onsite execution.

/GPG Events — New York, NY

• Supported planning and onsite execution for live events.
• Directed load-in, setup, breakdown and load-out.
• Supervised two Logistics Assistants and resolved day-of logistical needs.